{"id":12848,"date":"2024-01-01T09:35:11","date_gmt":"2024-01-01T14:35:11","guid":{"rendered":"https:\/\/colegiolaesperanza.edu.co\/website\/?page_id=12848"},"modified":"2026-01-14T16:55:47","modified_gmt":"2026-01-14T21:55:47","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/colegiolaesperanza.edu.co\/website\/pqrs\/","title":{"rendered":"PQRS"},"content":{"rendered":"\t\t
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Una petici\u00f3n es una solicitud de informaci\u00f3n o consulta presentada por los usuarios a la entidad, relacionada con la prestaci\u00f3n del servicio y debe ser respondida de manera completa y oportuna.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQueja<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Una queja es la manifestaci\u00f3n de inconformidad o insatisfacci\u00f3n de un usuario respecto a la conducta de un servidor o empleado en la prestaci\u00f3n de un servicio.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Un reclamo es una declaraci\u00f3n formal presentada por un usuario debido al incumplimiento de un derecho que ha sido vulnerado o amenazado. Su objetivo es que la instituci\u00f3n revise y eval\u00fae la prestaci\u00f3n injustificada del servicio, tanto en t\u00e9rminos personales como econ\u00f3micos.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Una sugerencia es una propuesta o recomendaci\u00f3n de un usuario para mejorar un proceso en una dependencia de la entidad o empresa y fomentar una gesti\u00f3n m\u00e1s participativa.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Una denuncia es la notificaci\u00f3n de una posible conducta irregular hecha por un ciudadano ante una autoridad competente para que se inicie una investigaci\u00f3n penal, disciplinaria, fiscal, administrativa-sancionatoria o \u00e9tico-profesional.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tFelicitaci\u00f3n<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Una felicitaci\u00f3n es un reconocimiento a funcionarios, contratistas, dependencias y\/o la instituci\u00f3n por su buena labor en los servicios ofrecidos a los usuarios.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t

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SISTEMA PQRS Peticiones – Quejas – Reclamos – Sugerencias Las PQRS son una herramienta a trav\u00e9s de la cual los usuarios tienen la oportunidad de presentar sus inquietudes y sugerencias SISTEMA PQRS \u00a1Mejoremos los servicios que ofrecemos! Para nosotros es muy importante contar con usted; por tanto, hemos implementado el SISTEMA DE INFORMACI\u00d3N Y ATENCI\u00d3N […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-12848","page","type-page","status-publish","hentry"],"yoast_head":"\nPQRS | COLEGIO DE LA ESPERANZA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/colegiolaesperanza.edu.co\/website\/pqrs\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PQRS\" \/>\n<meta property=\"og:description\" content=\"SISTEMA PQRS Peticiones – Quejas – Reclamos – Sugerencias Las PQRS son una herramienta a trav\u00e9s de la cual los usuarios tienen la oportunidad de presentar sus inquietudes y sugerencias SISTEMA PQRS \u00a1Mejoremos los servicios que ofrecemos! 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